State Emergency Information Call Centre Capability

The State Emergency Information Call Centre Capability (SEICCC) is a an overflow from existing emergency services information lines such as the CFS Bushfire Information Line to support the provision of response and recovery information to the South Australian community during significant emergency events.  The SEICCC can be activated if existing call centre arrangements have, or are predicted to be overwhelmed as a result of a significant emergency event. It is not expected that the SEICCC would be activated for every emergency event.

SEICCC is activated as and when needed in times of significant emergency to help support the provision of information to the SA community.  It is staffed by State Government employees whom have been trained in SEICCC processes to support the State during a crisis.

A resulting outcome of this is to reduce the number of non life threatening calls to triple zero (000) for incident information and to allow those call centres to focus on call receipt and dispatch. Calls to 000 are outside of the SEICCC project's responsibility.

Enquiries regarding the SEICCC project can be made by calling the project team on: (08) 8463 5559 or emailing: seicccadmin@safecom.sa.gov.au