Welcome to the State Emergency Information Call Centre Capability Frequently Asked Questions portal which will provide you with a quick and easy way to using key safety messages and navigating to the relevant emergency services advice.
REMEMBER - if specific incident information is available on the emergency services website/s this is the information that should be given to the caller- if there is any conflict between the information available on FAQ's and the information relating to an incident , please use the incident information.
To use this site, you need to select the first letter of the key word or topic which will then navigate you to the relevant section of the site.
For example, if you are looking for information relating to schools, please select S for schools. This will then take you to the 'S' page where at the top is a table with the key topics. Schools should be listed at the top of the page. You can then select that topic and it should take you to the relevant part of the page.
In the event that you are unable to identify the incident that caller is requiring information for, the key safety messages below will seek to provide general safety tips and measures that may support the caller.
If you have provided all the information that you can to a caller and are unable to provide any further information, you will need to advise the caller the following:
I am sorry there is no additional information available that I can give to you at present. The emergency services ask that you monitor your local radio station and the **CFS/MFS/SAPOL/SES** website which are updated regularly. If you do not have access to these, please return a call to us at a later time.
We are unable to escalate calls to other emergency services or triple zero (000). We are also unable to provide a return calls to callers. You will need to advise the caller the following:
I am sorry however this is an emergency information service only and we are unable to return calls. If your concern relates to a life threatening emergency then please call Triple Zero (000). The emergency services ask that you monitor your local radio station and the **CFS/MFS/SAPOL/SES** website which are updated regularly. If you do not have access to these, please return a call to us at a later stage.
Be mindful of limiting imagination - focus on the task and the facts - make sure you take a break.
ETSA 131 366
SA Water 1300 650 950
DECS School Closures 1800 000 279
Road Closures (relating to the emergency) SAPOL - 131 444
Road Closures (country)
www.google.com (select the maps & enlarge South Australia)
www.cfs.sa.gov.au/ (CFS info)
http://eref.dfc.sa.gov.au/ (Recovery information)
www.mfs.sa.gov.au/ (MFS info)
www.ses.sa.gov.au/ (SES info)
www.police.sa.gov.au/sapol/home.jsp (SAPOL info)
www.bom.gov.au/ (Bureau of Meteorology)
Do you have a question that you can't find on here? Is there a link not working? Do you wish to provide feedback on this site?
We are continually seeking to improve this site and make it easy for your use, so please tell the SEICCC team via seicccadmin@safecom.sa.gov.au of any improvements or requirements so we can ensure we fix this and help you support SEICCC.