State Emergency Information Call Centre Capability

The State Emergency Information Call Centre Capability (SEICCC) is an overflow call taking function which supports existing emergency services information lines, to assist in the provision of response and recovery information to the South Australian community during significant emergency events.

The SEICCC is located in Adelaide and can be activated on a 24-hour basis if existing call centre arrangements have, or are predicted to be overwhelmed as a result of a significant emergency event.

The agencies that the SEICCC can be activated by are currently:

A volunteer-based, fire and emergency service dedicated to protecting life, property and environmental assets in regional and semi metropolitan South Australia.

A volunteer organisation that gives immediate assistance during emergencies and disasters, including vehicle accidents, searches, cliff rescues, flood and storm damage situations.  

Responsible for the protection of the South Australian community from the effects of fire, chemical incidents and other emergencies.

  • SA Police (SAPOL) 1800 ALERTS: 1800 253 787  

Provides a broad range of police and community services to ensure the safety and security of the South Australian community.

Coordinates state-level recovery functions; provides a management and administrative service to the State Recovery Committee; and supports local recovery efforts.


The SEICCC is staffed by SA government employees working under the South Australian Public Sector Mobilisation Policy. Staff can volunteer to be a part of the mobilised pool of staff who are trained and ready for the call-up or they can be nominated for duty by their agency. Working in the SEICCC is a challenging and rewarding opportunity, which contributes to the safety of our community in their time of need.

If you have any further questions please email the SEICCC team at or call 8115 3971.