Each State Government department follows their own policy regarding the use of interpreting and translating services.
Staff of the Emergency Services Sector must use a mandated Interpreting and Translating Register to record every time they engage interpreting or translating services to communicate with clients. The Register is part of an Interpreting and Translating Policy.
ESS staff can access the Register and more information through Quick Links on the Intranet homepage.
Staff from other State Government departments must consult their own policy register or policy staff for their specific procedures.
The SAFECOM Interpreting and Translating policy
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FAQ 1 - Using interpreting services to communicate with people
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FAQ 2 - Using translating services for written material
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FAQ 3 - Language list by country and place
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FAQ 4 - How to decide whether to use an interpreting service
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FAQ 5 - The role of bilingual staff
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FAQ 6 - Can family & friends provide interpreting services
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FAQ 7 - Using interpreting services: conflict of interest
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FAQ 8 - Interpreting services: your rights and responsibilities
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