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Neighbouring Hazards
No Further Information Script
 

NEIGHBOURING HAZARDS

Question: My neighbour's property is a fire hazard, what can I do?

There a few options for people in this situation, however it should be pointed out that it is more important for property owners to prepare their own property.

When the neighbour is at home the caller should:

  • Talk to the neighbour in the first instance
  • If no mutual resolution, contact the District Fire Prevention Officer via your Local District Council.
  • If no response from, District Fire Prevention Officer or the caller is unhappy with the response, give the caller the contact details for their CFS Regional Prevention Officer.
  • If the neighbouring property is a public reserve, or a vacant block contact the local council.
  • If the property is managed by National Parks, ForestrySA or SA Water, advise the caller to contact the responsible agency, provide the telephone number if known.

Question: My next-door neighbour has blocked gutters and overhanging trees. How can I make him/her clean it up?

There a few options for people in this situation, however it should be pointed out that it is more important for property owners to prepare their own property.

When the neighbour is at home the caller should:

  • Talk to the neighbour in the first instance
  • If no mutual resolution, contact your local District Council.
  • If no response from the Council or the caller is unhappy with the response, give the caller the contact details for their SES Regional Office.
  • If the neighbouring property is a public reserve, or a vacant block contact the local council.
  • If the property is managed by National Parks, ForestrySA or SA Water, advise the caller to contact the responsible agency, provide the telephone number if known.
  • We do not ever lead people to believe that SES can force people to clear their property
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No further information Script

If the caller is asking for information that you do not have, the best response you can provide is:

I am sorry there is no additional information available that I can give to you at present. The emergency services ask that you monitor your local radio station and the CFS/MFS/SAPOL/SES websites which are updated regularly.  If you do not have access to these, please return a call to us at a later time.

Requests for escalation / returning of calls

I am sorry however this is an emergency information service only and we are unable to return calls. If your concern relates to a life threatening emergency then please call Triple Zero (000). The emergency services ask that you monitor your local radio station and the CFS/MFS/SAPOL/SES websites which are updated regularly.  If you do not have access to these, please return a call to us at a later stage.