Accessibility & assistance
We are committed to making our website usable by all people and we strive to conform to the W3C's Web Content Accessibility Guidelines (WCAG) 2.1. We will always endeavour to implement new technologies that allow us to improve the accessibility of this site.
If you are having trouble accessing any information on this website, need information on our website in an alternative format or have suggestions on how we can improve the accessibility of this site please contact our Public Information and Warnings Team - firstname.lastname@example.org.
To report a fire or emergency
For customers who do not have English as their first language or customers who are hearing impaired or mute, the Australian Government provides the following services:
- Translating and Interpreting Service (TIS): call 131 450
- National Relay Service (Speak and Listen): call 1300 555 727 then ask for Triple Zero (000)
- National Relay Service (TTY users): call 133 677 then ask for Triple Zero (000)
- Internet Relay users can make an online call then ask for Triple Zero (000)
- SMS Relay users can send an SMS to 0423 677 767 asking for Triple Zero (000)
TTY 106 is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. You can only contact the service through a TTY machine, not from a mobile phone or ordinary phone.
If you don't speak English you can call Triple Zero (000) from a fixed line and ask for fire, police or ambulance services. Once connected you need to stay on the line and a translator will be organised.